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Voice Communications |
Voice Communications | |
| There are many choices to make when designing a voice communications system. PBX or Centrex? Which local and long distance carriers? What type of voice mail system? Are we ready for voice over IP (VoIP)? Do you need an interactive voice response (IVR) system? We can help you make sense of it all. | 
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Voice services
RFP development and contract negotiation Local and long distance service UPS (Uninterruptible Power Supply)
A PBX (Private Branch eXchange) is a privately owned telephone system. Installing a PBX gives you maximum control over your voice network. Depending on the size of your organization and the features you require, a PBX may be a more cost effective solution in the long run. VoIP may be appropriate as well. We can help you decide if a PBX is right for you, and if so, ensure the system you purchase meets your needs and is installed to specification. Centrex-type services provide voice connections without the startup costs of a PBX. A telecommunications company owns and manages the central switching equipment, and charges you for each phone line and any additional services you require. If you have a small organization, or a remote office with only a few telephones, this "lease type" service may be your best option.
RFP development and contract negotiation One of the most difficult aspects of the process is selecting a vendor to provide your voice communications services. Different services, different features, and different maintenance plans make it hard to compare vendors. And when it comes to negotiating service contracts, it's hard to know if you're getting a good deal. We can help you develop an RFP that will save you time and money by allowing you to more easily compare vendors' offerings. We'll make sure the RFP is detailed and specific enough to ensure the vendor will meet all your requirements, yet is flexible enough to encourage a sufficient number of responses and allow vendors to suggest different types of services that could benefit you. Because we represent your interests, we'll make sure you're getting a fair deal during the contract negotiations . Traffic studies It is critical to know the patterns of voice usage on your network. We study your traffic. We show you where the bottlenecks are, and what areas are underutilized. And with this information, we recommend network changes so you can provide high service levels to your customers, in the most cost effective manner. Local and long distance service There is an ever-increasing array of choices for local and long distance services as more telecommunications companies compete for your business. It's difficult to compare all the plans, evaluate the companies, and make sure you're getting a good deal and good service. We can help you make sense of all the options, and assist you with negotiating a short- or long-term contract that best suits your organization. Installing reliable voice and data equipment is only the beginning. To get the most return on your investment, your equipment must to continue to perform over time. Power conditioning, backup systems, and quality HVAC are key to long equipment life. We'll make sure your switch room is designed efficiently, to ease maintenance now, and make future changes easier and less inexpensive. UPS (Uninterruptible Power Supply) The ability for your communications systems to function in an emergency is critical. Potential threats to your system from a power outage can be avoided by installing a UPS system. We can help you select a system that meets your needs and your budget.
Voice messaging Today's voice communications systems go far beyond providing dial tone. There is a vast array of voice messaging services available. Most organizations use voice mail on a daily basis, but what about automated attendant, IVR, ACD, and CTI? We can help your organization handle the high call volumes, enhance customer service, and turn these acronyms into useful productivity enhancements.
Call accounting and SMDR If you need to keep a record of your outgoing and incoming telephone calls for billing or audit purposes, you need a call accounting/SMDR (station message-detail recording) system. In its most basic form, a call accounting system automatically generates an electronic record of the date, time, duration, and origination or destination of each phone call that goes through your telephone system. Additional features allow you to easily generate phone bills and more easily manipulate the data to create various reports and statistics. It is crucial that your call accounting system integrates properly with your phone system and provides you with the features you need. We can help you select and install a system that is right for you.
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